Frequently Asked Questions (FAQ) – gigi-tom.com
Welcome to the GigiandTom family! We’re so glad you’re here. This FAQ is designed to answer all your questions about our products, orders, and policies. If you can’t find the answer you’re looking for, please don’t hesitate to contact our friendly customer service team.
About Our Products
1. What is GigiandTom?
GigiandTom is a brand dedicated to creating high-quality, thoughtfully designed [you can specify your product category here, e.g., apparel, home decor, accessories, children’s items]. Our mission is to bring a touch of joy, elegance, and functionality to your everyday life. Each product is crafted with attention to detail and a commitment to materials that feel as good as they look.
2. Where are your products made?
We work with a select group of ethical manufacturing partners around the world. Our priority is ensuring fair labor practices and high-quality craftsmanship, regardless of location. You can trust that every GigiandTom item is made with care and integrity.
3. What materials do you use?
We are committed to using premium materials. This includes [examples: 100% GOTS-certified organic cotton, sustainably sourced wood, food-grade silicone, high-quality stainless steel]. Specific material information is available on each individual product page. We believe that great products start with great materials.
4. How do I care for my GigiandTom product?
Care instructions vary by product. Please always check the care label attached to your item or the “Care Instructions” section on the product page on our website. Following these guidelines will ensure your GigiandTom product stays beautiful and functional for years to come.
Ordering & Payment
5. How do I place an order?
Simply browse our website, select your desired items and sizes/colors, and click “Add to Cart.” When you’re ready to complete your purchase, click on the shopping cart icon and proceed to checkout. You will be guided through entering your shipping details and selecting a payment method.
6. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a fast and secure checkout experience.
7. Can I modify or cancel my order after placing it?
We process orders very quickly to get your items to you as soon as possible. Therefore, we can only modify or cancel an order if you contact us immediately after placing it. Please email us at gigi-tom.com with your order number. Once your order has entered the packing/shipping phase, we are unable to make changes.
8. Will I receive an order confirmation?
Yes! Immediately after placing your order, you will receive an order confirmation via email. Please ensure you enter your email address correctly. If you don’t see it in your inbox, check your spam or junk folder.
Shipping & Delivery
9. Where do you ship?
We currently offer shipping within [e.g., the United States and Canada]. We are working on expanding our shipping destinations. Please check our Shipping Policy page for the most up-to-date list of countries.
10. What are my shipping options and costs?
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer standard and expedited shipping options. Details on estimated delivery times and costs can be found on our Shipping Information page.
11. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can also track your order by logging into your account on our website.
12. My order hasn’t arrived yet. What should I do?
Please use the tracking number provided in your shipping confirmation email to check the status of your delivery. Sometimes, delays can occur due to carrier issues or weather. If the tracking information hasn’t updated for several days or shows “Delivered” but you haven’t received your package, please contact us at gigi-tom.com.
Returns, Exchanges & Warranty
13. What is your return and exchange policy?
We want you to be completely happy with your purchase. We offer a 30-day return policy from the date of delivery for items in their original, unworn, and unwashed condition, with all tags attached. For hygiene reasons, certain items cannot be returned. Please visit our Returns & Exchanges page for full details and to initiate a return.
14. How do I start a return or exchange?
Please log into your account on gigi-tom.com, go to your order history, and select the item(s) you wish to return or exchange. Follow the prompts to generate a return authorization and shipping label. For any issues, email us at gigi-tom.com.
15. Do you offer a warranty on your products?
Yes! We stand behind the quality of our products. Most GigiandTom items come with a [e.g., 1-year or 2-year] warranty against manufacturing defects. This warranty does not cover damage caused by normal wear and tear, accidents, or improper care. For warranty claims, please contact us with your order number and photos of the issue.
Contact Us
16. How can I contact GigiandTom customer service?
We’re here to help! The best way to reach us is via email at gigi-tom.com. Please allow up to 24-48 hours for a response during business days. You can also reach out to us via the contact form on our website.
Thank you for choosing GigiandTom!