Shipping Policy for GigiandTom | gigi-tom.com

Thank you for your interest in and support of GigiandTom! We are dedicated to ensuring your beautifully crafted products arrive at your doorstep safely and in a timely manner. Please review our detailed shipping policy below.

1. Processing Time

Please note that “processing time” is different from “shipping time.” Processing time is the period it takes us to prepare your order for shipment, which includes order confirmation, payment verification, product quality checks, and careful packaging.

  • Standard Processing: All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after we receive your order confirmation and payment verification.
  • Holidays & High Demand: During peak seasons, sales, or around public holidays, processing times may be slightly extended. We will make every effort to notify you of any significant delays via email. Please note that we do not process or ship orders on weekends or holidays.

2. Shipping Destinations & Carriers

We are currently thrilled to ship our products to customers within the [Please specify your primary shipping country, e.g., United States, United Kingdom, Australia]. For international shipping inquiries, please contact us at [insert your customer service email].

We partner with reliable shipping carriers such as [e.g., USPS, FedEx, DHL, Royal Mail, Australia Post] to deliver your orders. The specific carrier used will depend on your location, the size/weight of your package, and the most efficient service available.

3. Shipping Options & Estimated Delivery Times

Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Below are our standard shipping options and estimated delivery times. These are estimates provided by the carriers and are not guaranteed by GigiandTom. Actual delivery times may vary depending on the carrier’s workload and external factors.

  • Standard Shipping: 3-7 business days (after processing).
  • Express Shipping: 2-3 business days (after processing).
  • Free Standard Shipping: We are delighted to offer Free Standard Shipping on all orders over [e.g., $50, £40, €60]. For orders below this amount, a flat shipping rate will be applied at checkout.

(Please customize the timelines and free shipping threshold based on your actual services and pricing.)

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of the products in your cart, your shipping destination, and the selected shipping method. You will see the final shipping cost before you complete your purchase.

5. Order Tracking

As soon as your order leaves our warehouse, you will receive an email with your unique tracking number. Click on the tracking link to see the real-time status and location of your package. If you have an account on our website, you can also log in to view your order history and tracking details.

6. Address Accuracy

The customer is solely responsible for providing a correct and complete shipping address at the time of order placement, including apartment or unit numbers. GigiandTom is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment. Please note that additional shipping fees will apply for re-shipping the order.

7. Customs, Duties, and Import Taxes

For international orders (if applicable), please be aware that your purchase may be subject to import duties, taxes, and customs fees levied by the destination country once the shipment arrives. These charges are the sole responsibility of the recipient.

GigiandTom has no control over these charges and cannot predict what they may be. For more information, we recommend contacting your local customs office.

8. Shipping Delays

While we set clear expectations with our processing and shipping estimates, sometimes delays occur that are outside of our control. These can include, but are not limited to:

  • Weather events or natural disasters.
  • Carrier delays (e.g., high volume, logistical issues).
  • Customs hold-ups for international orders.

We appreciate your patience and understanding in such situations. If you feel your package is significantly delayed, please contact us, and we will do our best to assist you by investigating with the carrier.

9. Damaged or Lost Packages

We take great care in packing your items to ensure they arrive safely. However, if your package appears damaged upon delivery, please refuse the delivery or note the damage with the carrier immediately.

If your tracking information indicates that your package was delivered but you have not received it, please first check with your household members or neighbors. Then, contact your local post office or carrier depot with the tracking number. If the package cannot be located, please contact us within 7 days of the marked delivery date, and we will work with the carrier to initiate an investigation.

10. Contact Us

If you have any questions about our shipping policy or a specific order, our customer service team is happy to help. Please reach out to us at [insert your customer service email].

Thank you for choosing GigiandTom!